Frequently Asked Questions

Phone: 310-306-3348

FAQ’s

1. What are your business hours?
We are open from 9am to 5pm, Monday through Friday. 8am to 5pm Saturday and 9am to 12pm Sunday.


2. How do I place an order?
You can submit a rental inquiry on our website and a customer representative will contact you within 24 hours. Submitted inquiries are not a reservation until a customer service representative contacts you to take all the information needed to complete a rental order. You can also call us at (310) 306-3348. If needed, one of our event specialists is available during business hours to help you.


3. When should I place my order?

We advise placing your order as much in advance as possible. We require a security deposit to confirm rentals.


4. Can I pick up rental items from your store?

Yes, you have the option to "Will Call" most of our items. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours.


5. Do you charge for delivery?

Yes, we do. The delivery charges are based on first floor (ground level) delivery to your door and city we are going to and are a round-trip fee. There is also an additional fee for deliveries with stairs and/or freight elevators. Special delivery fees apply to timed deliveries, long carries, multi-crew, multi-day, high-rise, after-hour, holiday and otherwise difficult installations. Additions to orders that have already been delivered will be subject to the normal delivery fees. On-site delays caused by clients will result in additional delivery fees. Like otherwise, equipment not ready at scheduled pick-up time will be subject to additional pick-up charges.


6. What are your delivery hours?

Our standard delivery hours are from 9am-5pm Monday through Saturday. However, we do understand that many locations, venues, and events do not fall within these parameters, and therefore, we do operate 24 hours 7 days a week to meet your event requirements. Deliveries, installations, and/or pickups that do not fall within our standard delivery hours will be charged additional fees.


7. Do your drivers and crew set up the equipment?

La Piñata Party Rentals will set up and take down all heavy equipment (canopies, dance floor, stage) at no additional charge. We can also set up per your diagram at an additional cost. We do not set up linen, chair covers, china, flatware or glassware. Arrangements for set up and strike down services must be made in advanced.


8. Am I responsible for washing china, flatware, glassware or linens?

We require that all items be rinsed free of food and confetti and that these items be placed back into their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup. Failing to do so may incur a cleaning charge.


9. What are your payment terms?

La Piñata Party Rentals requires a security deposit to reserve any items for rent. Payments are due in full two days prior to event. We accept cash, Cashier's Check, Visa or MasterCard. Personal and business checks are acceptable on exception basis only.


10. What is your cancellation policy?

When an order is placed with La Piñata Party Rentals, all equipment is reserved, prepared and hand-packed. When a cancellation occurs with insufficient notice, these items are unavailable to other clients: Orders or items cancelled within 48 hours prior to deliver or will call/pick-up dates are subject to a 50% cancellation/re-stocking fee. Orders or items cancelled the day of delivery or will call/pick-up date are subject to a 100% cancellation/re-stocking fee. All special orders cancelled are subject to a 100% cancellation fee.


11. Damaged or missing items?

In addition to the rental fee, the replacement value of any damaged, broken, unreturned or missing item(s) will be assessed. Damaged merchandise will be held for five (5) business days from the day that client is notified of the damaged charge by La Piñata Party Rentals, after which time LPPR shall dispose of such merchandise.


12. Late returns

All merchandise returned after the return date indicated on the invoice will continue to accrue rental fees until merchandise is returned.


13. Rental rates
All rates quoted are based on a 24-hour rental period per item; however, we allow extra for the customer to pick-up/drop off at our locations. Any rental equipment kept for longer than specified will be charged according to our price schedule. The same applies to deliveries unless prior arrangements are made. The customer is responsible for all equipment from the time of delivery or will call until it has been returned to La Piñata Party Rentals. The customer is also responsible for damaged or missing items. It is recommended that the customer verifies the accurate count of rental items received and returned.


14. Additional Questions?

Please do not hesitate to contact us with any additional questions you may have or if we can otherwise be of service to you. Thank you for considering La Piñata Party Rentals as your party rental company for your next event.

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